Zain (formerly MTC) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent.
Zain is recruiting for the following positions
- Team Member: IT Security and Continuity Management
- Team Member: QA& Release Management/ Configuration
- Team Member: Billing & Payment
- Team Member: Projects
- Team Lead: Performance & Demand Management
Click on each vacancy to view details and apply
Application Closing date is 1st April 2010
ZAIN1409 - Network Analyst
Business Unit: Zain Sierra Leone
Division: Information Technology
Location: Sierra Leone - Freetown
Closing Date: 01-Apr-2010
Basic Purpose:
To provide technical expertise in the field of networking. This involves planning, analysing, recommending, installing, securing and supporting of the company central computer systems and network including all the associated hardware and software, routers, switches, firewalls, servers data and voice communication. Provide assistance on escalated problems from IT, systems and Network Administration on Systems and Network issues as well as maintaining the data centre for uptime, availability, security and capacity in all IT systems.
Main Duties & Responsibilities:
Advises on the communication requirements of installed and planned networked information systems.
Reviews with users, vendors network traffic and the performance and quality of service provided by network
Installs, configures and upgrades the internal network for effective use.
Liaise with other departments to deliver cross team projects and harmonized IT operations
Reports on statistic on the quality and usage of the network
Project co-ordination and management of projects and tasks as assigned.
Provides and maintain documentation of entire network infrastructure
Custodian of the Data Centre.
Competencies & Qualifications:
Strong Analytic thinking
Ability to design and optimize mid to large scale networks
VOIP technology
Woking knowledge of various networking topology and technology.
Strong knowledge of Server and back end office systems.
Good communication skills
Inter-personal skills
CCNA, CCNP, MCSA, MCSE
Click here to apply
ZAIN1408 - Network Administrator
Business Unit: Zain Sierra Leone
Division: Information Technology
Location: Sierra Leone - Freetown
Closing Date: 01-Apr-2010
Basic Purpose:
The position exist to develop and maintain all the network services provide technical support so as to ensure continuous quality services and minimum down time, thereby allowing for business continuity.
Main Responsibility:
Direct without reference to immediate supervision
Network monitoring and supervision
Link management
Network performance and error reporting.
Daily optimization of the systems and network infrastructure.
Implementation of fail over solutions in line with disaster recovery procedures.
System configuration changes.
System policy changes
Changes that will affect the security of our systems.
Competencies:
Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing
Qualifications:
Degree in electrical Engineering, computer science, math physics.
2 years experience in an active multi leveled network environment as network administrator.
Any specific job related training ,including computer skills ,or hands on experience required
Formal professional training or work experience in network administration in various operating environments. Certification in CCNA, CCNP, MCSE and UNIX.
Knowledge of wireless technology and proficiency in a wide range of networking LAN/WAN products and technologies.
Strong working knowledge of security policy design and implementation.
Working knowledge of programming languages. preferably low level languages.
Click Here to Apply
Zain Jobs in Tanzania
ZAIN1390 - Database Administrator
Business Unit: Zain Tanzania
Division: Information Technology
Location: Tanzania - Dar Es Salaam
Closing Date: 10-Mar-2010
Basic Purpose:
The DBA will be responsible for the design, implementation, configuration and maintenance of various databases support of Zain business applications
Main Duties & Responsibilities:
-Reports to Infrastructure Manager
- Managing Scheduled database processes supporting automated file transfer
- Creates and maintains good technical documentation
- Working with integrated project teams on projects such as large- scale modifications and new product release
- Creating, testing and documenting custom stored procedure
- Using SQL profiler or comparable utilities to monitor server & query process to assess and optimise databases
Competencies & Qualifications:
- A University degree/advanced diloma in ICT related field
- Certified Oracle or MS SQL DBA
- More that 2 years experience at a senior level in related field
- Good interpersonal Skills
- Ability to work under pressure with minimum supervision
- Influencing & Persuading: communicating information in a manner that gains agreement
- Work standards: setting high goals of performance for oneself
Apply Online Now
Zain is recruiting in Tanzania for post of Manager ( PMO)
ZAIN1395 - Manager ( PMO)
Business Unit: Zain Tanzania
Division: Business Development
Location: Tanzania - Dar Es Salaam
Closing Date: 18-Mar-2010
Basic Purpose:
-Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business Initiatives. Plans, directs, and ensures the successful management of designed business solutions utilising the complete resources of the PMO Office and assigned project management teams.
Main Duties & Responsibilities:
- Act as Liaison and provide leadership for team and area of responsibility. Provide leadership, direction and coaching on project specific tasks as well as individual professional development.
- Ensure coverage of all areas of expertise necessary to support and grow the business within the Directors area of responsibility.
- Ensures functionality is integrated with other applications
- Develop Project Management support policies, standards and procedures.
- Initiates and implements new technologies, methodologies, process and procedures that will support Company Long and short term goals.
- Presents information on projects, initiatives or other subjects to peers, teams and upper management.
- Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change
- Creation and Support of Standards, Processes and Procedures necessary to produce the deliverables from the team and to work effectively with the other teams
Competencies & Qualifications:
- Business Awareness
- Strong analytical skills and problem solving skills
- Excellent planning skills
- High personal standard and goal oriented
- Excellent interpersonal skills
- Excellent and effective communications skills, both orally and in writing
- Culture sensitivity
- A four year degree or equivalent experience (7+ years of project management experience/training and 7+ years of management experience/training
- 7+ years minimum experience in Project Management
- 7+ years minimum experience in telecommunications industry preferred
- 7 years minimum Management, Team Lead, or other equivalent leadership experience
Apply Online
ZAIN1221 - Senior IT Engineer - Business Intelligence
Location: Kenya - Nairobi
Basic Purpose:
To provide all our customers with the highest standard in development, implementation and
support of reports to meet user reporting requirements and incidents associated with the content of, access to or generation of the reports, thereby ensuring availability, completeness, accuracy and timeliness of the same reports.
Main Duties & Responsibilities:
*
Business Intelligence: To provide historical, current, and predictive views of business operations, most often using data that has been gathered into a data warehouse or a data mart and occasionally working from operational data and facilitate the availing and circulation of management dashes which should be complete, timely and accurate in support for strategic and executive decision making.
*
Self Service Reporting: To bring greater business visibility and insight to the broadest audiences of business users, allowing any user in an organization to have Web-based self-service access to up-to-the moment, relevant, and actionable intelligence.
*
Commissions Reporting- Process and Report Remunerations and Bonuses to the respective business shareholders and the Sales team.
*
Data Warehouse Administration: Provide functional administration of all the data warehouse components thus facilitating the availing of reports and dashes.
*
Data Integration,Modeling,Dimensioning and Reports Development: Development of new reports in line with reporting requirements adhering to the ETL and BO processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as ad hoc reports for subscriber base and revenues.
*
Support for Business Projects and User & Troubleshooting: Execution of support and troubleshooting activities associated with the resolution of all anomalies / issues reported on the data Warehouse and reports and reporting for business projects support.
Competencies & Qualifications:
Qualifications
* University Degree in Computer Science, Information systems or Equivalent
*
Training in Project Management, Communication Skills and Customer Relationship Management is desirable.
Competencies
* Output oriented
* Uphold professional and integrity values
* Organized & methodological
* Analytical skills
* Team player
* Patient & attentive to user needs
* Very strong programming & systems analysis & systems architecture backgrounds.
* Quick at understanding business systems & processes
* Thorough & good at technical writing
* Have a knack for identifying problem areas, & come up with practical solutions.
Closing Date: 01-Mar-2010
Apply online
Zain is one of the leading telecommunication giants in Africa and Asia. They are recruiting for the following position in Nigeria:
ZAIN1375 - Team Member: Fleet Management
Business Unit: Zain Nigeria
Division: Human Resources
Location: Nigeria - Lagos
Basic Purpose:
* Formulate and Implement Fleet/Driver Management Strategy
Main Duties & Responsibilities:
* Ensure qualitative repair and maintenance jobs are done on all Company vehicles
* Calculate, allocate and maintain Fleet Management costs in line with approved Budgets.
* Ensure that all Company's vehicles carry all legally required documents
* Maintain the Fleet Management System to meet Management's Information requirement.
* Ensure all vehicle data/records are kept and up to date.
* Ensure that all Company parking facilities are properly maintained
* Manage drivers Company-wide in areas of skill assessment, selection and training.
* Assist in vehicle incident investigations
* Ensure proper deployment of drivers and effective conflict resolution and driver issues.
* General improvement of driver's welfare and to also ensure competent drivers are employed
* Ensure prompt payment of other fleet usage and proper usage of the executive fleet services
Competencies & Qualifications:
Experience
* 5+ years experience in the same field.
* Knowledge of vehicles.
Other skills:
* Working experience in a Multinational environment
* Managerial experience
* Leadership qualities
* Excellent communication skills
* Excellent analytical skills
* Agency Handling
Closing Date: 17th February 2010
Click here to Apply Online
ZAIN1327 - Finance Director
Business Unit: Zain Gabon
Division: Finance
Location: Gabon - Libreville
Closing Date: 08-Feb-2010
Basic Purpose:
Establish and maintain effective financial and accounting recording, reporting and control mechanisms to ensure the operating company meets all Zain requirements and legal requirements in order to assist the Managing Director and other colleagues in developing and meeting operating company's objectives, plans, budgets and forcecasts.Manages the OPCO financial, purchasing and (sometimes) legal functions.
Main Duties and Responsibilities:
Ensure accurate and timely reporting for management and statutory purposes. Defines necessary controls to ensure the delivery of the budgets and business plans.
Contribute to the formulation of the OPCO strategy and ensure proper budget formulation:
* Ensure that all investments and pricing changes are financially sound and drives the performance of the OPCO. Pro-actively seeks to optimize investment proposals
* Constructs financial planning andmulti-year modelling
* Prepares accurate quarterly forecasts and annual budgets
Manage governance in the OPCO by identifying risks, developing and implementing control procedures and enable employees to better understand governance:
* Coaches employees to better understand governance
* Identifies key risk areas and ensures strong internal controls
* Puts in place effective controls to address all risk areas
* Ensures full compliance to legal and group accounting regulations
* Ensures the completeness and correctness of all financial reporting
Provide pro-active leadership and advice to senior management on finance-related business-issues and analyze operating results versus approved plans and objectives:
* Ensures soundness of OPCO's financial structure
* Actively identifies the key performance indicators which drive the business and ensures that the trends are understood and negative variances addressed
* Reports on P&L, balance sheet and cash flow (internally and externally)
* Provides accurate and timely information to management of OPCO and Zain on financial trends and results plus relevant KPI's
* Pro-actively assists management when deciding on finance-related issues and seeks to optimize performance
* Exchanges best practices with other departments in the own OPCO and with other OPCO's
Ensure the organization and execution of legal and fiscal activities, in compliance with Zain guidelines and local legislation, in order to and handle legal and fiscal affairs in the most effective way:
* Reviews legal documents
* Handles tax authorities
* Ensures tax planning and tax structure
Manage and ensure national purchases, as well as support in negotiating interconnect issues, in order to provide necessary material in the best price/quality balance within the OPCO:
* Agreeing price & terms targets
* Ensures Value for Money regarding costs and that organization is right-sized for level of business
* Ensures timely and efficient clearing of incoming goods
* Supports the Managing Director in negotiation of interconnect prove, protect, pay and ensures payment of interconnect issues
Manage lending positions and ensure future operational funding, as well as build relationships with funding institutions, listed companies, corporate customers and advisors:
* Identifies, plans and enlists future funding
* Ensures efficient working capital management
* Establishes good relations with business partners relevant for funding
Build relationships with governments, regulatory bodies and suppliers, to raise profile and influence decisions within external political/social environment.
Manage the Financial department:
* Manages personnel activities of staff
* Hiring and development of skilled staff
* Active involvement in people management
* Provides leadership
Competencies:
* Excellent interpersonal skills
* Sets high personal standards and is goal oriented
* Excellent communications skills, both orally and in writing
* Strong coaching skills
Qualifications:
* University degree (Finance, Economics or similar)
* Qualified accountant(ACCA or similar)
* Minimum of 7 years of industry track record mostly gained in international, blue chip environments
* 5 years PQE director level overseeing finance function at country or regional level
* Telecom experience is preferable
* Experience in emerging/ developing countries
* Able to operate in a performance driven organization
* Strong ethics, hands on approach, business accumen and honed communication skills
* Culturally aware and adept at working across multiple geographies
* Fluency in English and/or French
TO Apply CLICK HERE
zZAIN1326 - Finance Directors
Business Unit: Various Business Units across Zain
Division: Finance
Location: Various cities across Zain
Closing Date: 08-Feb-2010
Basic Purpose:
Establish and maintain effective financial and accounting recording, reporting and control mechanisms to ensure the operating company meets all Zain requirements and legal requirements in order to assist the Managing Director and other colleagues in developing and meeting operating company's objectives, plans, budgets and forcecasts.Manages the OPCO financial, purchasing and (sometimes) legal functions.
Main Duties and Responsibilities:
Ensure accurate and timely reporting for management and statutory purposes. Defines necessary controls to ensure the delivery of the budgets and business plans.
Contribute to the formulation of the OPCO strategy and ensure proper budget formulation:
Ensure accurate and timely reporting for management and statutory purposes. Defines necessary controls to ensure the delivery of the budgets and business plans.
Contribute to the formulation of the OPCO strategy and ensure proper budget formulation:
Ensure that all investments and pricing changes are financially sound and drives the performance of the OPCO. Pro-actively seeks to optimize investment proposals
Constructs financial planning andmulti-year modelling
Prepares accurate quarterly forecasts and annual budgets
Manage governance in the OPCO by identifying risks, developing and implementing control procedures and enable employees to better understand governance:
Coaches employees to better understand governance
Identifies key risk areas and ensures strong internal controls
Puts in place effective controls to address all risk areas
Ensures full compliance to legal and group accounting regulations
Ensures the completeness and correctness of all financial reporting
Provide pro-active leadership and advice to senior management on finance-related business-issues and analyze operating results versus approved plans and objectives:
Ensures soundness of OPCO's financial structure
Actively identifies the key performance indicators which drive the business and ensures that the trends are understood and negative variances addressed
Reports on P&L, balance sheet and cash flow (internally and externally)
Provides accurate and timely information to management of OPCO and Zain on financial trends and results plus relevant KPI's
Pro-actively assists management when deciding on finance-related issues and seeks to optimize performance
Exchanges best practices with other departments in the own OPCO and with other OPCO's
Ensure the organization and execution of legal and fiscal activities, in compliance with Zain guidelines and local legislation, in order to and handle legal and fiscal affairs in the most effective way:
Reviews legal documents
Handles tax authorities
Ensures tax planning and tax structure
Manage and ensure national purchases, as well as support in negotiating interconnect issues, in order to provide necessary material in the best price/quality balance within the OPCO:
Agreeing price & terms targets
Ensures Value for Money regarding costs and that organization is right-sized for level of business
Ensures timely and efficient clearing of incoming goods
Supports the Managing Director in negotiation of interconnect prove, protect, pay and ensures payment of interconnect issues
Manage lending positions and ensure future operational funding, as well as build relationships with funding institutions, listed companies, corporate customers and advisors:
Identifies, plans and enlists future funding
Ensures efficient working capital management
Establishes good relations with business partners relevant for funding
Build relationships with governments, regulatory bodies and suppliers, to raise profile and influence decisions within external political/social environment.
Manage the Financial department:
Manages personnel activities of staff
Hiring and development of skilled staff
Active involvement in people management
Provides leadership
Competencies:
Excellent interpersonal skills
Sets high personal standards and is goal oriented
Excellent communications skills, both orally and in writing
Strong coaching skills
Qualifications:
University degree (Finance, Economics or similar)
Qualified accountant(ACCA or similar)
Minimum of 7 years of industry track record mostly gained in international, blue chip environments
5 years PQE director level overseeing finance function at country or regional level
Telecom experience is preferable
Experience in emerging/ developing countries
Able to operate in a performance driven organization
Strong ethics, hands on approach, business accumen and honed communication skills
Culturally aware and adept at working across multiple geographies
Fluency in English and/or French
Other Information:
Note: you will be required to attach the following:
1. Resume/CV
CLICK HERE TO APPLY
ZAIN1299 - IN Operations Specalist
Business Unit: Zain Sudan
Division: Information Technology
Location: Sudan - Khartoum
Closing Date: 22-Dec-2009
Basic Purpose:
Accountable for effectively and efficiently operating and maintenance of Zain SD Pre-Paid Charging Systems.
Main Duties & Responsibilities:
Monitor and operate All Zain Charging System network nodes(prepaid) effectively and promptly react to all network-related faults. This includes the actions of alarms and trouble tickets and adherence to procedures.
Deploy & Ensure accurately charging configurations.
Produce predefined statistics required against Charing Systems O&M.
Record and maintain system data models, processes, work-flows and configuration changes.
Adhere to processes, procedures, activities and systems for accurate recording and reporting of system operation, maintenance, outages and downtime.
Liaise closely with internal customers to ensure that planned outages to the billing system minimise the risk of de-stabilisation to the business..
Coordinate with vendor support problem reporting and any upgrade of billing software releases that are required to keep the business systems up to date and to minimise the risk of de-stabilising the business .
Responsible of Charging Systems backups and retrieval.
Insure compliance with all applicable policies & regular requirements on Information Security.
Competencies & Qualifications:
B.Sc in Computer Science or Computer Engineering.
Previous experience of maintaining, configuring and operating Charging System.
Minimum 2 years of work experience in a related filed.
Good knowledge of Shel Scripts.
Knowledge and experience of SUN OS.
RDBMS skills is advance.
Mobile Telecommunications background desirable.
Ability to interpret and apply best practice methods/processes.
Excellent innumeracy and analytical skills.
Management of external suppliers and software/hardware vendors.
Conflict handling and resolution skills.
Change management.
Highly developed communication and reporting skills (verbal and written) in both Arabic and English.
Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment.
APPLY ONLINE
Note: you will be required to attach the following:
1. Resume/CV
ZAIN1298 - M-Voucher Specialist
Business Unit: Zain Sudan
Division: Information Technology
Location: Sudan - Khartoum
Basic Purpose:
Accountable for effectively and efficiently managing the operation of M-Voucher System.
Main Duties & Responsibilities:
Monitor the M-Voucher system.
Produce system statistics against a pre-defined set of matrix reporting requirements and ability to generate ad-hoc reports.
Ensure that the same sales transaction done in TABS is equal to transaction in M-Voucher.
Ensure that the M-Voucher transactions are same in IN CDRs.
Coordinate the upgrade of M-Voucher software releases that are required to keep the business systems up to date and to minimize the risk of de-stabilising the business.
Manage relationships and agreements with contractors, suppliers and partners
Responsible for testing new services.
Develop associated systems and applications for the M-Voucher systems.
Insure compliance with all applicable policies & regular requirements on Information Security.
Competencies & Qualifications:
B.Sc inComputer Science or Computer Engineering .
Minimum 2 years experience in related field.
Experience in communication and presentation skills using English language.
Knowledge and experience of RDBMS.
Knowledge and experience of Windows, Linux and Solaris OS.
Knowledge and experience of C, XML, PHP and .NET.
Previous experience in billing systems is advance.
Strong communication skills.
Strong presentation Skills.
Ability to interpret and apply best practice methods/processes.
Excellent numeracy and analytical skills.
Management of external suppliers and software/hardware vendors.
Conflict handling and resolution skills.
Change management.
Highly developed communication and reporting skills (verbal and written) in both Arabic and English.
Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment.
CLICK HERE To Apply
Closing Date: 22-Dec-2009
Note: you will be required to attach the following:
1. Resume/CV
ZAIN1297 - Billing & Rating Specialist
Business Unit: Zain Sudan
Division: Information Technology
Location: Sudan - Khartoum
Basic Purpose:
Accountable for effectively and efficiently managing the operation of Zain's billing system so as to provide accurate and timely billing of the company's customer base.
Main Duties & Responsibilities:
Maintain and monitor the TABS billing system.
Ensure that other mobile operators are billed for traffic passed over the Zain network.
roduce system statistics against a pre-defined set of matrix reporting requirements.
Record and maintain system data models, processes, work-flows and configuration changes.
Adhere to processes, procedures, activities and systems for accurate recording and reporting of system maintenance, outages and downtimes.
Accountable for post-paid Billing production.
Manage relationships and agreements with contractors, suppliers and partners
Insure compliance with all applicable policies & regular requirements on Information Security.
Competencies & Qualifications:
B.Sc Degree in Computer Science or Computer Engineering .
Knowledge and experience of RDBMS.
Strong PC skills.
Mobile Telecommunications background desirable.
Miniumum 2 years of experience.
Ability to interpret and apply best practice methods/processes
Analytical skills.
Conflict handling and resolution skills.
Highly developed communication and reporting skills (verbal and written) in both Arabic and English.
Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment.
Apply Now
Closing Date: 22-Dec-2009
Note: you will be required to attach the following:
1. Resume/CV
ZAIN1296 - VAS Specialist
Business Unit: Zain Sudan
Division: Information Technology
Location: Sudan - Khartoum
Basic Purpose:
Accountable for the effective and efficient delivery, management and maintenance of Zain's VAS products and equipment (SMS, MMS, RBT, LBS, VMS...etc) in addition to the administration and maintenance of the company's content portal and VAS contents and products.
Main Duties & Responsibilities:
Design, build, implement, operate and manage the VAS services and products.
Design, build, implement and manage the content portal, services and programs.
Accountable for the accurate production of statistical reports and analysis that reflects the section performance
Develop processes, procedures, activities and programs for accurate recording and reporting of system maintenance, outages and downtimes.
Liaise closely with internal customers to ensure that planned outages to the network minimize the risk of de-stabilization to the business.
Accountable for the quality, accuracy, timeliness and effectiveness of VAS systems performance reports.
Deploy contingency plans and ensure they are put into place and regularly reviewed/updated to mitigate risks/issues as Zain customer base grows and the business expands.
Content services managment .
Insure compliance with all applicable policies & regular requirements on Information Security.
Competencies & Qualifications:
BSC in Computer/Telecommunication Engineering or Computer science.
Previous experience of (2 years minimum) in VAS is mandatory.
Strong UNIX systems administration and programming skills, experience in SOLARIS is an addition.
Mobile Telecommunications background is mandatory.
Should have previous strong track record of success in managing SMS, MMS, VMS, LBS and Internet services deployments such as desk-top roll-out, email, DNS and AAA.
Ability to develop, interpret and apply best practice methods/processes.
Excellent numeric and analytical skills.
Conflict handling and resolution skills.
Highly developed communication and reporting skills (verbal and written) in both Arabic and English.
Application Closing Date: 22nd December 2009
Click Here to Apply
Note: you will be required to attach the following:
1. Resume/CV
ZAIN1306 - Power Engineer
Business Unit: Zain Sierra Leone
Division: Engineering
Location: Sierra Leone - Freetown
Basic Purpose:
Responsible for the engineering, configuration, installation, maintenance, and upgrade of the in-country network. Ensures that quality standards are met. Installs or assists contractors in the installation of systems and equipment. Serves as a liaison with suppliers and other third-party providers. Usually operates with minimal supervision and occasional review of completed works.
Main Duties & Responsibilities:
Inputs to the job - (duties what is done)
Performs routine maintenance on towers such as inspections of feeders, antennas and cables
Installation and assembling of antennas and generators
Undertake cable work including earthing and fixing connectors
Ensuring all earth points are regularly greased
Carry out site cleaning in the site equipment rooms
End results - what is achieved and any defined standards of performance required)
Reports fault to contractors to plan repair
Installation of both new and replacement antennas as required to maintain the RBS and Transmission systems so that cables are correctly fixed
To ensure the protection of installations during lightening strikes
To make sure the equipment, wall, floors and surroundings are clean by cleaning and wiping surfaces
Competencies & Qualifications:
Business awareness
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing
Univeristy degree in electrical and Electronics Engineerin
Basic School Certificate plus trade tested as a rigger or previous experience
Certificate in Electrical/Electronics Engineering
Closing Date: 31st December 2009
Apply Now
Note: you will be required to attach the following:
1. Resume/CV
Zain (formerly MTC, Celtel, in Africa) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our "3x3x3" expansion strategy in 2003, we have expanded rapidly.
Zain Sierra Leone is recruiting for Marketing Executive - Brand
ZAIN1263 - Marketing Executive - Brand
Business Unit: Zain Sierra Leone
Division: Marketing
Location: Sierra Leone - Freetown
Basic Purpose:
Responsible for all agency relations; managing agencies (suppliers of billboards/ printers etc), ensuring brand guidelines and time scales are always met.
Prepare and submit briefs and to agencies and serve as the brand monitor
Main Duties & Responsibilities:
Monitor and maintain performance standards for all agencies (quality and time lines)
Agency briefing, status reports, input into agency evaluation and speed to market.
Identify areas for Agency development to ensure continuous improvement
Ensure that Brand Zain positioning and core promises will be communicated in a consistent manner
Liaise with suppliers to ensure consistency, quality service delivery and time scales
Monitor all competitive outdoor activities Vis a Vis own outdoor and produce a daily/monthly
Execution of all outdoor, print media, electronic, radio, TV, and other new media
Competencies & Qualifications:
Business awareness
Service oriented
Strong analytical skills and problem solving skills
Excellent planning skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing
Strong coaching skills
Ability to work with little supervision
Note: you will be required to attach the following:
1. Resume/CV
Apply Now
Application Deadline is 27th November 2009
Zain (formerly MTC, Celtel, in Africa) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our "3x3x3" expansion strategy in 2003, we have expanded rapidly.
Zain Tanzania is recruiting for Tax Team Leader
ZAIN1267 - Tax Team leader
Business Unit: Zain Tanzania
Division: Finance
Location: Tanzania - Dar Es Salaam
Duties and responsibilities:
To support the local finance team with all tax related issues
Prepare and file all required tax returns on time
Follow up on tax compliance with authorities
Identify potential tax risks and advise management on their mitigation
Implement Zain Group tax policies locally
Coordinate and manage relations with tax authorities and bodies
Provide the Group Tax Director with regular status reports on tax compliance and any other tax related issues
Establish and maintain regular contacts with TRA
Competencies:
Business awareness
Strong Analytical and problem solving skills
Excellent planning skills
High personal standards and goal orientation
Excellent interpersonal skills
Effective communication skills, both oral and written
Knowledge of English and Swahili
Experience:
At least 2 years experience in Finance with specific regard to a Tax Position
Qualifications:
University degree in Finance, BCOM or related field
Qualified Accountant
Other Information:
Note: you will be required to attach the following:
1. Resume/CV
Apply Now
Application Deadline is 4th December 2009
ZAIN1221 - Senior IT Engineer - Business Intelligence
Basic Purpose:
To provide all our customers with the highest standard in development, implementation and support of reports to meet user reporting requirements and incidents associated with the content of, access to or generation of the reports, thereby ensuring availability, completeness, accuracy and timeliness of the same reports.
Main Duties & Responsibilities:
Business Intelligence: To provide historical, current, and predictive views of business operations, most often using data that has been gathered into a data warehouse or a data mart and occasionally working from operational data and facilitate the availing and circulation of management dashes which should be complete, timely and accurate in support for strategic and executive decision making.
Self Service Reporting: To bring greater business visibility and insight to the broadest audiences of business users, allowing any user in an organization to have Web-based self-service access to up-to-the moment, relevant, and actionable intelligence.
Commissions Reporting- Process and Report Remunerations and Bonuses to the respective business shareholders and the Sales team.
Data Warehouse Administration: Provide functional administration of all the data warehouse components thus facilitating the availing of reports and dashes.
Data Integration,Modeling,Dimensioning and Reports Development: Development of new reports in line with reporting requirements adhering to the ETL and BO processes, and ensuring the completeness, timeliness and accuracy of standard daily, weekly and monthly reports; as well as ad hoc reports for subscriber base and revenues.
Support for Business Projects and User & Troubleshooting: Execution of support and troubleshooting activities associated with the resolution of all anomalies / issues reported on the data Warehouse and reports and reporting for business projects support.
Competencies & Qualifications:
Qualifications
University Degree in Computer Science, Information systems or Equivalent
Training in Project Management, Communication Skills and Customer Relationship Management is desirable.
Competencies
Output oriented
Uphold professional and integrity values
Organized & methodological
Analytical skills
Team player
Patient & attentive to user needs
Very strong programming & systems analysis & systems architecture backgrounds.
Quick at understanding business systems & processes
Thorough & good at technical writing
Have a knack for identifying problem areas, &come up with practical solutions.
Business Unit: Zain Kenya
Division: Information Technology
Location: Kenya - Nairobi
Closing Date: 22-Oct-2009
Note: you will be required to attach the following:
1. Resume/CV
APPLY NOW
ZAIN1218 - Cash Management Team Leader
Basic Purpose:
To supervise and Control all shop payments, bankings, receipting and reconciliation with the shop sales in accordance with the pre-defined standards and measures and ensuring accuracy of centre's financial activities & reporting
To consistently perform and within the set ZAIN service standards thus ensuring customer satisfaction.
Monitors Cash management process and activities and works with Customer service manager - Walk In and Branch managers to ensure effectiveness and efficiency
Main Duties & Responsibilities:
Develop positive relationships with customers and co-workers.
Participate as an active member of the Customer Care Walk-in team .
Communicate in a positive, professional style.
Take care of company equipment and tools.
Ensure security and confidentiality of information.
Be knowledgeable on all company related information, products and services.
Monitors, Controls and reconciles defined Centre payments
Ensure that all payments (Cash/Cheque/Credit cards) are received and accurately reported for all shop sales, subscriber bill payments, EVD and Zap transactions.
Elicit and verify information from Branch Cashiers for correctness.
Verification of banking of cash/cheque/credit card payments.
Ensuring that the cash float is utilized as per policy and maintained at the expected amount.
Ensure that banking is done on a daily basis and the banking slips forwarded to and reconciled with Finance department.
Monitor branch operating cash limits for Zap, petty cash.
Conduct sporadic counts and make recommendations for correction.
Supervise and monitor Branch Cashiers to ensure compliance with all operational, security and control policies, preventing fraud and protecting customers.
Perform various month end accounting duties to ensure zero variance in cash management in centres.
Maintain security and access records on all cash management systems.
Continously review Cash Management systems and process for compliance and improvements.
Performs risk assessment and management activities.
Participate on cross-functional teams to improve efficiency in Cash Management functions.
Ensure that Cash collections are reconciled with shop sales daily.
Participate in Monthly Branch stock take exercise and ensure stock reconciliation.
Ensure adequate security during all cash management activities.
Periodic reporting of Zain Centres cash and stock management activities
Maintain record of Cash Management activities.
Generate and Maintain records of Centre's sales, bill collections and bankings
Effectively retrieve information using appropriate systems
Meet performance standards.
Ensure real time capture of all centre's financial transactions.
Know and understand Customer Care Performance Standards and individual targets
Document, analyze and interpret daily individual reports
Provide daily feedback on performance in relation to pre-defined standards and measures
Adhere to Walk-in schedule and professional "Zain" attitude
Escalate complex cases and liaises with Customer Service Manager - Walk In to resolve customer queries and meet their expectations.
Competencies & Qualifications:
Qualifications
University Degree, Diploma, CPA II or equivalent
3 years work experience in a commercial environment
IT literacy
Able to operate in a performance driven organization
Knowledge of English and Swahili
Competencies
Customer oriented
Strong analytical skills and problem solving skills
High personal standards and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills; both orally and in writing, eloquent
Excellent organizational skills
Easy adaptability to change
Young spirited; energetic and enthusiastic
Team Player
Works well under pressure
Note: you will be required to attach the following:
1. Resume/CV
APPLY NOW
Zain Gabon is recruiting for Senior Specialist Revenue Assurance & Fraud Management
ZAIN1187 - Senior Specialist Revenue Assurance & Fraud Management
Basic Purpose:
To maximize all revenues earned by the business by preventing revenue losses/leakages
Main Duties & Responsibilities:
Participate in corporate strategic planning process.
Co-ordinate the activities of the Revenue Assurance unit and provide leadership and motivation
Review daily monitoring of activities on all revenue impacting network elements
Review on all revenue streams to ensure completeness and integrity of revenues and reporting
Review CDR reconciliation from various data streams to ensure completeness and accuracy of revenues
Review the gathering of secondary data from switch, IN, BGW and call Data Warehouse for data reconciliations.
Implement of approved revenue assurance and fraud procedures
Review of subscribers subscription profile on the network to ensure integrity of billing
Review of Promotions/services offered by the company to prevent revenue leakages/loss
Validate traffic across billing platforms to prevent revenue loss/leakages
Monitor and appraise performance of direct reports based on set KPIs Monitor and appraise performance of direct reports based on set KPIs
Understand and advise on Government regulations, and GSM frauds standards
Develop fraud business case for new GSM initiatives for organization & stakeholders
Liaise with Senior Management, Legal Representatives and Law Enforcement Agencies on lawful interception and non disclosure
Promote fraud awareness across the company.
Carry out fraud incident investigation and resolution in conformance to documented policies
Develop periodic reports on forensic audit incidents, investigations and outcomes
Recommend additional tools and methods that could be deployed in combating breaches of company policies, processes and procedures.
Develop personal knowledge and awareness of industry detection methods, best practice and legal requirements
Contribute positively in the area of building controls in business processes and systems
Identify ways to improve processes and procedures where there have been breaches to minimize fraud.
Use personal initiative in developing and implementing new ideas.
Competencies & Qualifications:
Functional Competencies
Process design
Negotiation
Systems security
Telecoms industry knowledge
Planning and control
Systems management
Project Management
Generic Competencies
Integrity
Business understanding
Customer orientation
Strategic focus
Teamwork
Develops Self and others
Interpersonal skills
People development/ management
Decision making
Qualifications
A first degree or its equivalent in Computer Science or Business related discipline
A post graduate degree in Business Admin., Economics or Banking & Finance will be an added advantage
Business Unit: Zain Gabon
Division: Finance
Location: Gabon - Libreville
Closing Date: 25-Oct-2009
Minimum Experience
5-8 years (at least 4 years in a similar position) with University degree /3-6 years with Advanced degree
Languages
Good command of French as a must
English
Note: you will be required to attach the following:
1. Resume/CV
APPLY NOW
ZAIN1816 - Customer Services Representative
Business Unit: Zain Bahrain
Division: zzCustomer Care (Do Not Use)
Job Location: Manama - Bahrain Closing Date: 28-Feb-2009
Operator Overview:
Zain, Bahrain has been set up to become the model for a mobile telecommunications company for the rest of the MTC operators. Our leadership has sought to break many records while building the company including launching our services within 7 months which included building our infrastructure, recruiting suitable people and setting up operations. Our commitment to our national obligations resulted in exceeding the 75% Bahraini workforce constraint imposed by our government by 9% and doing it 1 year ahead of schedule plus exceeding our targeted 80,000 customers within our first year of operations by 20%.
The main competitive advantage sought by our leadership was not in the infrastructure or technology, but in our people and organizational culture.
Job Purpose::
Under general supervision, process customer contacts and fulfil their needs to ensure maximum customer satisfaction.
Main Job Responsibilities:
Receive calls and answer customers efficiently.
Satisfy the customers’ needs as best as possible.
Ability to manage calls with high temper customers.
Ability to let the customer understand the rules and procedures on the mechanism of bill issuing.
Provide the convenient treatment which must a customer get if he/she is asking non telecommunication issues.
Track every enquiry, complaint or suggestion into the Remedy System.
Do payments through credit cards “E-money”.
Education and Experience Required for Job:
Bachelor degree in Business or related fields.
0-3 years experience in Customer Service or relevant areas.
Core Competencies:
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
CLICK HERE TO APPLY
.png)
