Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001
Level of experience: Degree
Area of interest: Finance
Location: Nairobi
Company: Unilever Kenya Limited
Country: Kenya
Responsibilities:
Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
Develops, tests, documents and implements improvements to these processes
Ensures that relevant, accurate, and timely process management information is available
Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
Provide functional expertise on SSC organisation systems.
Design KPI to monitor SSC performance in line with SLA’s.
Improve the SSC customer service by monitoring service delivery and continuously improving processes .
Experience and Qualifications
A university degree from a recognized institution
Other professional qualifications- In Accountancy (CPA, ACCA), and a Diploma in IT will be an added advantage
5 years experience working in a busy highly computerized organization, preferably an FMCG company
MBA would be an added advantage
Extensive experience of Customer Service and process design with a particular emphasis on systems
Knowledge of the existing process within the company
Experience of leading teams through complex business projects
Process mapping and strongly interpersonal and influencing skills
Valid until: 28 Dec 2010
Employment type/status: Permanent-Full Time
Relocation assistance: No
How to apply
Click here to apply online
Company: Unilever Ghana Limited
Job Description
The Role:
Building a deep understanding of customers, channels and shopper segments in his/her category/ geography and effectively deploy all category mixes in the market, where relevant
Playing a leading role in providing local insight to the Category Brand Building Community
Leading the execution of the non innovation led growth agenda for the Brands in the community
Providing inputs to volume forecasting, financial updates and also monitoring of key indicators to drive brand performance (6Ps) in the category for the Business Unit
Required Skills or Experience
Qualification
A good first degree or an equivalent qualification from a reputable university
Documentary proof of having fulfilled the National Service obligation
A minimum of 2-3 years relevant working experience in FMCG business
Skills/ Competencies:
Candidates must have excellent communication and inter- personal skills
Must demonstrate considerable numeric and analytical skills
Must be proficient in Microsoft Power point, Excel and Word
How To Apply
If you meet the requirements, kindly send your CV with a cover letter to: hr.ghana@unilever.com with the subject “Assistant Brand Manager” within two weeks from the date of posting
Application Deadline is 10th December 2009
Inter-Company Sourcing - Assistant Manager
Job Description
Ensure movement of finished goods across West Africa both by sea and road cost effectively, with a safety and quality mindset.
Manage relationships with Service [providers and Statutory Agencies develop and maintain key performance Indicators (KPIs) collaboration with s Service Providers to measure and motivate improvements in overall Supply Chain
Maintain and update SUMI to ensure timely reporting of ICCFOT and also manage all other IT tools that will help the department achieve targets
Champion all cost saving initiatives in the department
Required Skills or Experience
A good first degree from a recognized university
Must have completed the National Service programme
More Details
Company Unilever Ghana Limited
Industry Production
Category Management
Location Accra
Job Status Full-time
Education Level First Degree
Experience N/A
Job Expires 02 Nov, 2009
How To Apply
Please send your detailed resume to hr.ghana@unilever.com with the subject “Interco Sourcing” before 2nd November, 2009
Only shortlisted candidates will be contacted.
Are you willing to work in a region to develop and execute with Distributors a Customer Strategy and Customer Business Plan that will contirbute to achievement of overall business objectives? Read on
Job Vacancy: FIELD SALES MANAGER
The successful candidate is expected to:
Deliver a territory sales value/volume target daily, weekly and monthly
Develop and update territory coverage plan
Conduct Distributor Sales Representative (DSRs)/Point of Purchase level sales analysis
Manage distributor profitability
Implement trade related activities (promotions, launches and re-launches)
On the job training of DSRs through regular accompanied calls
Manage customer satisfaction
JOB QUALIFICATION
B.Sc degree in any related discipline
Minimum of three years Field Sales experience in fast moving consumer goods industry
Max. of 35 years old
COMPETENCIES
Must be capable of working with other teams
Must be alert and proactive
Must be accountable
REQUIRED SKILLS FOR THE JOB
Operation planning skills
Good presentation, communication & interpersonal skills (oral & written)
Good persuasive/numerical skills
Versality in the use of computer
Willing to work under pressure with limited supervision
The ideal candidate must be willing to take up employment in any part of the country and ready to travel extensively.
If you deem yourself qualified enough for this placement, please send your application letter (to include daytime address, email address and phone number), detailed curriculum vitae & copies of credentials to:
THE HR BUSINESS PARTNER
Brand Building & Customer Development
Unilever Nigeria Plc
1, Billingsway, Oregun, Lagos
* Applications must be sent in not later than 18th November 2008
http://www.unilevernigeria.com/ourcompany/careers/AvailableVacancies/JobVacancyFSM.asp
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