SW Global is one of the first globally competitive technology companies to emerge from West Africa and penetrate the global information technology (IT) market.
Country Operations Manager Abuja, Nigeria
Job Objective
The Country Operations Manager will be accountable for the effectiveness, profitability and business growth of all assigned sites and accounts, and other administrative tasks supporting our Business. The candidate will have the executive presence to lead a leadership forum.
Position Introduction
This is a highly visible and highly critical function requiring excellent relationship building, collaboration, communication, influence, and negotiation skills. This leader must have strong technical and business skills to understand and work with the business and technology owners. S(he) must have skills to see through complexity and identify key risks and opportunities when working with program and operations leaders.
Duties and Responsibilities
Responsible for driving the process for creation and reporting of business operations goals, metrics, and dashboard for projects with the goal of identifying and driving towards operational excellence and continuous performance improvement
Develops and guides the overall operation of the business, including creating and implementing the business plans. Guides operational activities on an ongoing daily basis, exercising tight cost control and maximizing price realization in the market place to influence profits
Responsible for all aspects of the Business Operations; leadership team meetings, including defining the rhythm for the business, identifying and teeing up the right agenda, actions and follow-up, program visibility and tracking, presentations etc..
Provide business leadership in assisting the team with identifying and synthesizing strategic business opportunities and developing business plans.
Work directly with the departments in establishing weekly/monthly goals and providing day-to-day operations support to all departments.
Accountable for the implementation, improvement and adherence to Company policies/processes at assigned sites.
Responsible for coordinating with the Global office to plan project roll-outs and establishing project deadlines.
Responsible for monitoring the timely and accurate processing of all HCM paperwork within the Divisions.
Monitor the departments and markets’ progress in achieving project and monthly reporting deadlines (Revenue Variance Reports, Headcounts etc.)
Maintain strict confidentiality with regard to personnel issues.
Direct participation in the selection and hiring process of new personnel throughout the company.
Conduct market audits (contract, billing, and general market operations).
Collaborate with members of other functional teams and lead these teams to develop a shared understanding of operational performance drivers and key metrics
Performs other duties as required.
Educational Requirements and Work Experience
Bachelor’s degree plus an MBA required
4+ years experience in a business or sales operations environment
Ability to foster and manage relationships across multiple departments and disciplines to meet aggressive goals and strict deadlines
Distinctive problem solving and analytic skills, combined with strong business judgment
Strong critical/conceptual thinking skills combined with the ability to synthesize information to see the big picture while effectively managing details
Strong leadership aptitude
Proven quantitative ability and Excel spreadsheet modelling skills
Experience in a fast paced software, Internet or media industries helpful
Excellent written and oral communication and interpersonal skills
Must have a high degree of operational skills to support metrics, and fact based management decision making.
Must be experienced in developing financial plans, budgets, and business plans.
TO APPLY FOR THIS POSITION:
Please send a cover letter and CV to hcm@swglobal.com.
Be sure to include the position title in the subject line.
Contact Details
Contact Person : Beatrice
Tel :+233-22301485
Fax :+233-22303209
E-mail :hcm@swglobal.com
Website :www.swglobal.com
SW Global is one of the first globally competitive technology companies to emerge from West Africa and penetrate the global information technology (IT) market.
Job Title: VP of Technology Accra, Ghana
Job Objective
The Vice President of Technology will lead the creation and development of all integration and ongoing improvement related to technical facets of the company.
This individual will be expected to review, summarize, extend, and regularly update all product development and infrastructure plans, as well as appropriate budgets in conjunction with the strategic direction determined by the Executive Team.
Develop an effective product development life cycle infrastructure regarding requirements gathering, design and review, code reviews, testing, benchmarking, build processes and documentation, with the key deliverables of timely product delivery and high levels of product quality as objectives.
Assess the software development process with an eye toward development time, flexibility, user interface and client satisfaction.
Establish and maintain detailed policies and procedures, goals and milestones to effectively manage the technical operations budget and resources.
Qualifications and Characteristics
Bachelor’s Degree in Computer Science or a related field; Masters Degree Computer Science preferred
10+ years experience in the Information Technology industry
7+ years executive level strategic leadership in Software Development and Technical Operations in the IT industry
There is no learning curve here the successful candidate must hit the ground running. software products and services industry knowledge must be current and progressive.
Preferred Candidates
Candidates with International experience required to bring diversity to the team.
Competitive expat salary with a comprehensive benefit package, bonus, etc..
If you are interested in becoming an integral part of an exceptional team that rewards dedication and productivity - please send your resume outlining your qualifications along with your salary requirements for consideration.
TO APPLY FOR THIS POSITION:
Please send a cover letter and CV to hcm@swglobal.com.
Be sure to include the position title in the subject line.
Contact Details
Contact Person : Beatrice
Tel :+233-22301485
Fax :+233-22303209
SW Global is one of the first globally competitive technology companies to emerge from West Africa and penetrate the global information technology (IT) market.
Subject Matter Expert (SME) E-Healthcare (Consultant)
Accra, Ghana
Job Objective
The position holder for this role would be responsible for researching and putting in place structures to set in motion our company’s entry into the wider E-Healthcare market. He/she should possess the skills needed to provide specialist support to design, develop, evaluate and deliver the user experience for Healthcare related software products. This function covers in-depth familiarisation with all healthcare products from: product packaging, user interfaces, specialist care functionalities, and other customer collateral and includes tasks from across the product life-cycle, from initial product familiarization through product support and upgrade. The goal of the SME is to enhance the users' product experience by illustrating how the software meets their business needs and goals while ensuring overall efficiency in their operations.
Broad Duties and Responsibilities
To investigate and report on the market, technical and managerial feasibility of undertaking the E-Healthcare project, conduct a market survey and analysis and prepare a project document based on the study
To investigate, report as well as assist in conducting a comprehensive project appraisal which will enable the company to evaluate funding prospects for the project. The final appraisal will assess the market, technical and economic viability of the project.
To prepare detailed assumptions for developing operational projections for the first 10 years of operation.
To identify potential issues and risks likely to face the venture and recommend ways of minimizing adverse effects.
SCOPE OF WORK
The Project
Project Concept: To review the concept of the project in terms of scope and rationale and assess whether the project will be consistent with market demand.
Market: Provide a detailed assessment of the market(s) for the project, focusing on the demand, supply and pricing structure for the project’s services. Describe the project’s main competitors, and nature of the competitive environment in the target market. In view of the projected market opportunities, recommend the mix of services and optimal project size.
SWOT Analysis: Conduct a detailed analysis of each identified market’s strengths, weaknesses, opportunities and threats with relation to our identified product offerings.
Marketing: Assess and describe the arrangements to market the project’s products, and make recommendations on marketing issues.
Management and Organization: Provide recommendations on management, organizational structure as well as on the qualifications of key staff members. Make recommendations on requirement for training and technical assistance.
Environment / Economic Evaluation: Provide comments on the project’s potential environmental impact, positive and negative, and recommend mitigating measures, where necessary; Employment – direct & indirect as well as training of local labour and management.
Any other aspects of the project which in the consultant’s professional judgment would add to the quality of to the company’s profile and/or facilitate the successful implementation of the project including project management, hygiene, safety, quality control and other issues that could affect the project..
REPORTING
Develop, document, and implement worldwide support delivery plans to ensure clients receive seamless software support for their purchased offering.
Provide needed support to train and illustrate to SW Global customers, how the software meets their business needs and goals and ensures overall efficiency in their operations
Work with delivery management, product developers, account managers, finance, as well as technical sales and marketing as the support liaison between these business units and the customer.
Support, shape and redefine Service Delivery processes, ensuring technical consistency for SW Global customers.
Within the scope of the software development life-cycle, advice Product Development on technical support processes whilst preparing the SW Global support structure for new offerings and support readiness.
Help determine workload projections as input to the staffing plan required to develop software and provide support after implementation.
Responsible for developing a relationship with customers, to help identify other software service opportunities
Document all communication with customers and interdepartmental constituents related to outstanding technical issues in order to resolve or escalate to next level
Work with subsidiary sales and proposal teams to elaborate customer solutions (from simple projects to complex multi years projects)
Contribute to the customer proposal preparation in terms of competencies, resources, scope, schedule, workload, risks and costs.
Perform other duties as required.
Educational Requirements and Work Experience
Master’s Degree in Health Science or similar university education, MBA will be an added advantage
Experience or knowledge in Healthcare services
Some Knowledge of software development methodology is required
Excellent English speaking skills (able to present / manage international meetings with several stakeholders)
Good level of understanding on a wide range of technologies & project types
Excellent verbal and written communication skills
Passion and confidence in this fiel
Excellent interpersonal skills
TO APPLY FOR THIS POSITION:
Please send a cover letter and CV to hcm@swglobal.com.
Be sure to include the position title in the subject line.
Contact Details
Contact Person : Beatrice
Tel :+233-22301485
Fax :+233-22303209
E-mail :hcm@swglobal.com
SW Global is one of the first globally competitive technology companies to emerge from West Africa and penetrate the global information technology (IT) market.
Subject Matter Expert (SME) Education (Consultant)
Accra, Ghana
Job Objective
The position holder for this role would be responsible for researching and putting in place structures to set in motion our company’s entry into the wider E-Education market. The SME for e- Education is responsible for supporting the SW Global Software Development team in developing and delivering research-based best practices in current educational trends that would be relevant and edifying for students. The goal of the SME is to enhance the users' product experience by illustrating how the software meets their educational needs and goals while ensuring overall efficiency in their lifestyle.
Broad Duties and Responsibilities
To investigate and report on the market, technical and managerial feasibility of undertaking the E-Education project, conduct a market survey and analysis and prepare a project document based on the study
To investigate, report as well as assist in conducting a comprehensive project appraisal which will enable the company to evaluate funding prospects for the project. The final appraisal will assess the market, technical and economic viability of the project.
To prepare detailed assumptions for developing operational projections for the first 10 years of operation.
To identify potential issues and risks likely to face the venture and recommend ways of minimizing adverse effects.
SCOPE OF WORK
The Project
Project Concept: To review the concept of the project in terms of scope and rationale and assess whether the project will be consistent with market demand.
Market: Provide a detailed assessment of the market(s) for the project, focusing on the demand, supply and pricing structure for the project’s services. Describe the project’s main competitors, and nature of the competitive environment in the target market. In view of the projected market opportunities, recommend the mix of services and optimal project size.
SWOT Analysis: Conduct a detailed analysis of each identified market’s strengths, weaknesses, opportunities and threats with relation to our identified product offerings.
Marketing: Assess and describe the arrangements to market the project’s products, and make recommendations on marketing issues.
Management and Organization: Provide recommendations on management, organizational structure as well as on the qualifications of key staff members. Make recommendations on requirement for training and technical assistance.
Environment / Economic Evaluation: Provide comments on the project’s potential environmental impact, positive and negative, and recommend mitigating measures, where necessary; Employment – direct & indirect as well as training of local labour and management.
Any other aspects of the project which in the consultant’s professional judgment would add to the quality of to the company’s profile and/or facilitate the successful implementation of the project including project management, hygiene, safety, quality control and other issues that could affect the project..
REPORTING
Develop, document, and implement worldwide support delivery plans to ensure clients receive seamless software support for their purchased offering.
Provide needed support to train and illustrate to SW Global customers, how the software meets their business needs and goals and ensures overall efficiency in their operations.
Work with delivery management, product developers, account managers, finance, as well as technical sales and marketing as the support liaison between these business units and the customer.
Support, shape and redefine Service Delivery processes, ensuring technical consistency for SW Global customers.
Within the scope of the software development life-cycle, advice Product Development on technical support processes whilst preparing the SW Global support structure for new offerings and support readiness.
Help determine workload projections as input to the staffing plan required to develop software and provide support after implementation.
Responsible for developing a relationship with customers, to help identify other software service opportunities.
Document all communication with customers and interdepartmental constituents related to outstanding technical issues in order to resolve or escalate to next level
Work with subsidiary sales and proposal teams to elaborate customer solutions (from simple projects to complex multi years projects)
Contribute to the customer proposal preparation in terms of competencies, resources, scope, schedule, workload, risks and costs.
Initiate collaboration with educators and students representatives in all target markets to maintain product relevance.
Perform other duties as required.
Educational Requirements and Work Experience
Master’s Degree in Education or similar university education, MBA will be an added advantage
Experience or knowledge in Education services
Some Knowledge of software development methodology is required
Knowledge of educational products would be preferabl
Excellent English speaking skills (able to present / manage international meetings with several stakeholders)
Good level of understanding on a wide range of technologies & project types
Excellent verbal and written communication skills
Passion and confidence in this field
Excellent interpersonal skills
TO APPLY FOR THIS POSITION:
Please send a cover letter and CV to hcm@swglobal.com.
Be sure to include the position title in the subject line.
Contact Details
Contact Person : Beatrice
Tel :+233-22301485
Fax :+233-22303209
E-mail :hcm@swglobal.com
Job Title: CUSTOMER ACCOUNTS MANAGER
Location: Accra
Country: Ghana
Company: SW Global Limited
Job Description:
• Managing Key SW Global Customer Accounts while ensuring all customer relations are commercially viable; Developing and maintaining strategic partnerships and alliances
- The SWG Customer Account Manager will lead the team responsible for ensuring that customer satisfaction is achieved at deployment of an SWG solution and maintained throughout the life of the system within the customer organisation. This will include making sure that SWG implementation and support processes are not intrusive to the customer’s normal business activities. S/he will be responsible for managing all contact between SWG and the customer, capturing, analyzing and identifying economic impact and ensuring that issues are resolved effectively and are visible to appropriate members of both organisations. In particular, the SWG CAM will be responsible for identifying new opportunities for SWG solutions within the existing customer base and ensuring such opportunities are taken up by the appropriate Sales team.
Life-cycle management of customer relationships
Monitoring and management of all SWG customer interactions
Identifying up-selling and new SWG opportunities
Customer Expectation Management
Contract implementation and value realization
Customer Information Management
Customer Support Services Management
SLA/OLA Monitoring and Evaluation
Operational Issues/ Problem Tracking, Resolution & Reporting
Customer Account Services Delivery Trend Analysis
Contract termination activities management
Job Qualifications:
At least three years experience as a Customer Services or Customer Accounts Manager in the information technology services or related industry
3 to 8-years experience participating in the delivery of IT based solutions with some in lead roles requiring business and/or systems analysis, design and development skills.
Possess a solid understanding of the business value chain, software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, deployment management and customer support.
3 to 5-years experience participating in e-business and/or e-government initiatives.
University Degree in information technologies, marketing, business, economics, or social sciences
MBA or graduate degree desired
How to Apply for Job
Contact Person: Theresa
Telehone: 022-301485
Fax: 022-303209
E-mail: taning@swglobal.com
Apply Online: Click here to apply
Website: www.swglobal.com
Job Title: Solutions Development Director
Location: Tema
Country: Ghana
Company: SW Global Limited
Job Description:
The Solutions Development Director is responsible for the successful design, delivery and implementation of SWG business solutions. This individual manages, mentors, and leads the various teams involved through the entire solution development project lifecycle - from vision to promotion. Through planning, organization, collaboration, strategic guidance, formal process and controls, and good communication, the SDD leads the design, development, implementation and review of customer solutions, ensuring the success of each initiative. This individual must possess a strong background in project management, business solution development, web technologies, development methodologies and leadership.
Participate in the development of the technical strategy to support the enterprise's business strategy.
Manage the design and delivery of enterprise-level business initiatives.
Work closely with the customer to define their initiative strategy and vision and then, translate it into an initiative scope.
Define a clear project hierarchy, establish roles and responsibilities identify priorities, manage schedules, and work closely with team members to ensure they are on track.
Implement SWG delivery methodology and processes to ensure the successful delivery of all engagements.
Provide effective project management and leadership on all initiatives from inception to implementation.
Offer business and technical insight during the design of the solution and collaborate with the team.
Provide guidance and work closely with the team and the client to ensure that client expectations are properly set - and then exceeded.
Use creative and strategic thinking to quickly resolve potential issues.
"Own" each project, taking a proactive approach developing new ideas and concepts and constantly improving the process.
Keep current with web technology, management processes, and e-business strategies.
Perform other duties as required.
Job Qualifications:
• At least five years experience in lead roles using technical analysis, design and development skills to architect web based information technology solutions for customers across multiple industries.
• Possess advanced capabilities in the use of the project life-cycle, business value chain and software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management.
• 3 to 5-years experience delivering large-scale e-business, e-government or other IT-based initiatives in a commercial environment.
• University Degree in information technologies, computer sciences or electrical engineering
• Professional qualifications in Project Management (PMP or PRINCE 2) ,MBA or graduate degree and Information Technologies qualifications (MCSE, ODBA, CNE etc) desirable
• A substantial background in project management and IT systems development
• Ability to manage and lead a team environment while interacting with customers
How to Apply for Job
Contact Person: Theresa
Telehone: 022-301485
Fax: 022-303209
E-mail: taning@swglobal.com
Apply Online: Click here to apply
Website: www.swglobal.com
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