Customer Service SuperUser Wanted at Maersk Line Algeria

7:05 AM Algeria Jobs , Maersk Group 0 Comments

Algeria Customer Service SuperUser - Maersk Line, algiers, Algeria
Function: Algeria Customer Service SuperUser
Job Ref: 49949

Time required :
GCSS Imp/Exp based in Algeria 25%

Main role: fully responsible for Support and Training within Maghreb Customer Service.

Reporting to: Algeria Customer Service Manager. In addition, SuperUser will be coordinated by Maghreb Customer Service Project Coordinator.

SuperUser will remain in current position within Customer Service, but will have the agreed percentage of time for the new responsibility.

Job Description outlines:

Below points outline the primary tasks for the employee in connection with his/her duties as SuperUser in addition to daily Customer Service responsibilities.

As SuperUser of the above system(s) you are tasked with the following in addition to the daily responsibilities mentioned in your job description:

01. To solve day-to-day system issues as/when they arise. If this can not be done you must provide a detailed overview of the existing problem (and if possible along with suggested ways to solve it) and present same to Centre Customer Service.
Proper channels of support to be followed by users must be:
Users -> Live Help -> SuperUsers -> Centre

02. Conduct training to local users as required. It is always the responsibility of a SuperUser to share his/her knowledge with all other colleagues who have a need to use the system. Training material is maintained and provided by Centre Customer Service. Local training to be agreed with Customer Service Managers and Maghreb C/S Project Coordinator accordingly.

03. Constantly evaluate possible system changes that can improve work efficiency and bring such proposals to the attention of System Support team.

04. Through regular follow-up strive to achieve improved data quality through increased system knowledge/awareness among daily users.

05. It is the responsibility of the SuperUser to alert his/her management in case daily responsibilities leave insufficient time to carry out duties as SuperUser so as to ensure that this can be rectified immediately.

06. CSI follow up reports and action plan to improve scores / procedures

07. Special cases for freight approval (retroactive pricing)

08. Refresh invoices / MLIS and GCSS discrepancy
09. GCSS: problem solving, assistance, provide access, new setup (pending trays), etc, etc

10. Training of new staff

Amel Anane: Customer Service Manager
AAN023@maersk.com
Tel: 00213 21 48 48 60

CLICK HERE TO APPLY

About
Maersk Line – a key player in global trade Maersk Line is the world leader in container transport, operating in more than 125 countries worldwide and employing over 21,000 colleagues. We offer attractive career opportunities to internationally-minded people in a wide variety of positions: from sales and customer service, via management, finance, processes to classic shipping operations and a host of other fields. Our philosophy could be defined as unity through diversity; we strive to be locally relevant and globally efficient, firmly rooted in the core values that have been ours for more than 100 years. With hundreds of container vessels operating around the clock, we want to act responsibly to improve our environmental performance and impact. This means constantly improving processes and developing technologies to be more energy efficient, eliminate waste and reduce emissions. We engage actively in the communities we serve – our Corporate Social Responsibility focus is on education and humanitarian aid, which we channel through a multitude of local projects executed in close collaboration with NGOs and the relevant authorities. Maersk Line is part of the A.P. Moller - Maersk Group which employs over 120,000 people across a varied range of container services, energy, offshore & shipping and retail activities.