Kenya Airways Vacancies for Operational Station Officer

10:42 AM Kenya Airways 1 Comments

Job Title: Operational Station Officer

Kenya Airways prides itself in being the Pride of Africa. We fly to thirty six destinations worldwide, most of them being in Africa. We have recently expanded our fleet with the acquisition of four modern Boeing aircraft in the 777 series. At Kenya Airways we believe that our greatest asset is our people.

When you join Kenya Airways we provide you with training, the systems and tools you require to perform and best of all, an environment that will enable you achieve your full potential.

Brief Description
Overall accountable for planning, directing and controlling all ground handling aspects of KQ to ensure that the standards of punctuality and customer service are delivered as per agreement with the handling agent in accordance with the company policies and procedures and relevant regulatory authorities

Detailed Description
· As accountable manager ensure that the standards of safety and security are communicated to all station staff, GHA and all other service providers and are adhered to at all times
· Ensure that customer service is delivered to a high standard that meets every customers needs and expectation
· Manage station costs in line with the budget and implement all cost saving initiatives as determined and communicated
· Support and develop a high performance team capable of achieving results by meeting the set benchmarks with minimum supervision
· Represent KQ at AOC meetings to address airport facilitation issues
· Promote company image to enhance public relations, visibility in the market and customer loyalty
· Interpret and monitor safety standards, regulations and security awareness
· As the accountable manager, ensure corrective action is taken based on audit findings and/or risk assessment analysis
· File flight plan to comply with legal and company requirements to ensure aircraft operations safety
· Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures and regulatory authorities
· Prepare monthly reports on GHA services
· Manage and be responsible for the implementation of the Local Emergency Accident Procedures plan.
Formulate and ensure implementation of risk assessment, analysis and management in all areas within the station
Job Requirements

KNOWLEDGE, SKILLS, EXPERIENCE

· University graduate or hospitality diploma with minimum 10 years experience in all round airport handling with at least 5yrs in supervisory role.
· Computer literate
· Excellent negotiation skills
· Ability to lead, guide & motivate a team
· Strong analytical skills
· Good planner
· Excellent communication and interpersonal skills
Foreign language is an added advantage

COMPETENCIES
· Customer focused & result oriented
· Team player
· High level of professionalism
· High integrity
· Ability to lead, guide and make decisions
· Good communication skills
· Self driven
· Confident, decisive & proactive
· Revenue & cost sensitive
· Ability to work under pressure in a dynamic environment


Additional Details
Increase ticket sales and excess baggage revenues without compromising our customer service.
Meet and exceed company’s benchmarks as per KPIs on DASHBOARD
Proper cost control (budget control)
Customer feedback through quarterly consumer survey
Constantly achieving under 3% over-catering supplies

Closing Date - 07-Sep-2009
Grade - H09

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