Unilever Vacancies: Head Customer Service and Process Improvement

1:07 AM Kenya Jobs , Unilever Kenya Limited , Unilever Plc 0 Comments

Unilever Head Customer Service and Process Improvement Job in Kenya
Reference: Fin001

Level of experience: Degree

Area of interest: Finance

Location: Nairobi

Company: Unilever Kenya Limited

Country: Kenya

Responsibilities:
Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
Develops, tests, documents and implements improvements to these processes
Ensures that relevant, accurate, and timely process management information is available
Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
Provide functional expertise on SSC organisation systems.
Design KPI to monitor SSC performance in line with SLA’s.
Improve the SSC customer service by monitoring service delivery and continuously improving processes .

Experience and Qualifications
A university degree from a recognized institution
Other professional qualifications- In Accountancy (CPA, ACCA), and a Diploma in IT will be an added advantage
5 years experience working in a busy highly computerized organization, preferably an FMCG company
MBA would be an added advantage
Extensive experience of Customer Service and process design with a particular emphasis on systems
Knowledge of the existing process within the company
Experience of leading teams through complex business projects
Process mapping and strongly interpersonal and influencing skills
Valid until: 28 Dec 2010

Employment type/status: Permanent-Full Time

Relocation assistance: No

How to apply

Click here to apply online