Customer Accounts Manager needed at SW Global Limited

11:56 AM SW Global Limited 0 Comments

Job Title: CUSTOMER ACCOUNTS MANAGER
Location: Accra
Country: Ghana
Company: SW Global Limited

Job Description:
• Managing Key SW Global Customer Accounts while ensuring all customer relations are commercially viable; Developing and maintaining strategic partnerships and alliances
- The SWG Customer Account Manager will lead the team responsible for ensuring that customer satisfaction is achieved at deployment of an SWG solution and maintained throughout the life of the system within the customer organisation. This will include making sure that SWG implementation and support processes are not intrusive to the customer’s normal business activities. S/he will be responsible for managing all contact between SWG and the customer, capturing, analyzing and identifying economic impact and ensuring that issues are resolved effectively and are visible to appropriate members of both organisations. In particular, the SWG CAM will be responsible for identifying new opportunities for SWG solutions within the existing customer base and ensuring such opportunities are taken up by the appropriate Sales team.
 Life-cycle management of customer relationships
 Monitoring and management of all SWG customer interactions
 Identifying up-selling and new SWG opportunities
 Customer Expectation Management
 Contract implementation and value realization
 Customer Information Management
 Customer Support Services Management
 SLA/OLA Monitoring and Evaluation
 Operational Issues/ Problem Tracking, Resolution & Reporting
 Customer Account Services Delivery Trend Analysis
 Contract termination activities management


Job Qualifications:
 At least three years experience as a Customer Services or Customer Accounts Manager in the information technology services or related industry
 3 to 8-years experience participating in the delivery of IT based solutions with some in lead roles requiring business and/or systems analysis, design and development skills.
 Possess a solid understanding of the business value chain, software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, deployment management and customer support.
 3 to 5-years experience participating in e-business and/or e-government initiatives.
 University Degree in information technologies, marketing, business, economics, or social sciences
 MBA or graduate degree desired

How to Apply for Job
Contact Person: Theresa
Telehone: 022-301485
Fax: 022-303209
E-mail: taning@swglobal.com
Apply Online: Click here to apply
Website: www.swglobal.com